Years ago, real estate agents were the gatekeepers. If you as a consumer wanted to know what was on the market, you had to go through an agent. But those gates are gone. Real estate consumers now have access to all the property data they could ever want. Today, you need to give them something unique, something they can’t Google—and Raj Qsar has a few ideas about how to do it.
Raj is truly on the cutting edge of the real estate business. In 2015, Inman News named him one of the 33 People Who Are Changing The Real Estate Industry. As principal of The Boutique Real Estate Group in Orange County, California, Raj has led the charge to create content and experiences that provide value for real estate consumers far beyond the MLS.
“I wanted to do something that was different,” Raj explained. So, in 2009, Raj worked with a local filmmaker to produce an emotional short film about one of his listings. “Not only did we sell a price record on that home, we got like every listing for the next three years in that neighborhood.” Today, The Boutique Real Estate Group continues to produce high-quality videos that offer prospective buyers a beautiful, intimate look at their clients’ listings.
Whether it’s through video or some other avenue, Raj says, today’s agents need to focus on adding more value for their clients. “Give them something they don’t know,” Raj told us. “‘Hey, did you know that this neighborhood on the 4th of July actually shut down the streets? There’s a live band, a taco cart, and the local fire department comes up and does a parade with all the kids?’ [That’s] the stuff that…provides value to these people who wanna spend a couple million bucks on a home.”
Of course, it’s not just the agent’s responsibility to add value: brokers also need to step up and provide for their agents. “They need to create value within the brokerage to be able to push it to their agents, so the agents can push it to their clients, and give [them] the opportunity for success,” Raj explained. That value consists not just of modern tools and great design, but also intensive, one-on-one training in how to use these resources effectively.
“Most of the agents [we hire] are at these big brokerages with 500, 600, 800 agents,” Raj told us. “They feel like a fish. They feel like they have a number. They come here and they’re like, ‘I can’t believe how much one-on-one time I got. I can’t believe that you sat down for three hours and didn’t look at your phone one time.’”
In this interview, Raj explains how video can tell powerful stories around your listings and neighborhoods, and describes how today’s brokers should be investing in each of their agents.
- Matt & Seth