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A number of our users have informed us that they are experiencing service interruptions on their Placester websites. We wanted to update the Placester community on this issue.
A few hours ago, Bluehost, HostGator, and HostMonster announced that they were experiencing network issues related to server maintenance at their Provo, UT data center. These issues have interrupted service to thousands of sites hosted on the companies’ servers, including dozens of Placester sites.
While many customers are back online, some are still experiencing difficulties. In response to widespread complaints about the ongoing outage, Bluehost and HostMonster announced via Twitter that the maintenance efforts had led to “unanticipated additional issues,” while HostGator said they were “working diligently to resolve the issue.” Endurance International Group (which owns all three services) has issued an official statement, offering a full explanation of the situation and the companies’ ongoing efforts to resolve it (see below).
The Placester team will continue to monitor these issues closely. In the meantime, we apologize for any inconvenience our users have experienced.
Endurance International Group official statement:
“During the morning of August 2, 2013, Endurance International Group’s data center in Provo, UT experienced unexpected issues that impacted customers of Bluehost, HostGator, HostMonster and JustHost. Company websites and some phone services were affected as well.At this time, many of our customers’ sites are already back online. Some customers may continue to experience intermittent access and slowness until services are fully restored. Customers should not experience any loss of data.The resources of our entire company are focused on the recovery, including our executive team, which is leading these efforts from our command center in Burlington, MA. The team will issue updates at enduranceresponse.com every 30 minutes until all customer services are restored. Following the restoration of services, Endurance will conduct a thorough review of this incident.Ron LaSalvia, Chief Operating Officer, has expressed his message to customers, ‘We understand that your sites are your lifeblood, as well as the engine to our economy, and we have committed all company resources, nationwide to a swift resolution and full restoration.’”
