Customer Support Representative

A Customer Support Representative at Placester is responsible for making sure our customers love their online presence. This is a big role. You’ll be engaging and onboarding customers on a daily basis; answering their questions and guiding them in how to best use our products in a way that brings them value.

What does that mean? You’ll be helping them create and launch successful real estate websites, listening and responding to customer insight; supporting multiple customers at any given time through your amazing pipeline and time management skills. But let’s be clear about one thing: you’re not just answering emails. We need a dynamic individual who can provide top notch consultative service and support for our customers. Someone who can clearly express what they learn and play a pivotal role in getting that learning into our product.

About you as a Customer Support Representative
  • You’re eager to learn new things and especially love learning about online marketing and what’s happening in the web technology space.
  • You think outside the box, you love coming up with new and unique ways to solve problems, present findings and help customers.
  • You’re passionate about what you do and approach your work with enthusiasm
  • You’re analytical and love figuring out how to measure and gauge the effectiveness of your ideas
  • You’re social, you love the internet and are excited to help others find the best way to get value out of their efforts online.
  • You are super organized and are used to juggling multiple projects at once, keeping priorities in mind and always have a method for getting everything done well and on time.
About you
  • Interest in working in a customer service or technical support environment
  • Demonstrated analysis, problem solving and troubleshooting expertise
  • Solid understanding of Internet technologies, website creation and online marketing
  • Ability to multi-task and perform effectively under pressure
  • Comfortable interacting with all levels of management and roles within the client organization
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively explain possible solutions to a customer’s challenges and opportunities
  • Detailed, organized and results oriented
  • Ability to learn and assimilate technical information quickly
  • Enthusiasm, strong work ethic and a positive attitude
Bonus
  • Experience with SEO and Content Marketing
  • Experience with Social Media Marketing
  • Experience in graphic design
  • Experience with WordPress
  • Experience in a web development shop
Benefits
  • Competitive salary
  • Flexible time off policy
  • Full medical, dental, and vision

How to Apply

Just drop a note to jobs@placester.com with "Customer Support Representative" in the subject line.

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